Kaitlin L.

I tried Warby Parker for the first time recently, starting off with their home try on program. After choosing the perfect frames for me, I submitted my prescription to get the ball rolling. My glasses arrived on time as promised, however, I was disappointed to find that the focal point of the lenses was incorrect, and I was unable to see clearly out of them. I emailed their help line, who suggested that I call and speak to an optician at their center, as it would be the quickest way to remedy the situation. I was able to get a hold of an optician quickly, who asked for pictures of the frames on my face so they could get an accurate optical center measurement for my new glasses. I sent the pictures on Wednesday evening, and much to my surprise, my new glasses were on my doorstep that Friday! The new glasses are PERFECT, and they corrected the lenses much quicker than I anticipated. They even allowed me to hold on to my original pair until the replacement pair arrived, and I was charged nothing for the replacement pair or its shipping costs. Throughout the whole process, emails and phone calls, Warby Parker was incredibly kind, understanding, and prompt with their responses and were very flexible to fixing this problem. It was definitely the best customer service experience I have ever had buying glasses (I have had the same lens problem elsewhere in the past) and possibly one of the best customer experiences of any company.