I was signed up for a subscription - I definitely didn't begin any sort of membership and hadn't even visited the website today. I cancelled my membership and called to ask for a refund. I was very polite and patient on the phone. The customer service agent told me that "memberships are non-refundable." I stated that I hadn't signed up for a membership and would really appreciate a refund. She told me to "hang on while I check this on my end, okay?" I said okay... She hung up on me.