I brought a "bobblehead" of my boyfriend for his birthday, it looked like someone else entirely. I paid to have the option to ask them to change it and they didnt bother, they just sent it out. They gave him blonde hair (he is darkest brown) and a slightly upturned nose (his is broken and so quite distinctly squashed down) and blue eyes. He has brown eyes.
What else can I say, apart from, paypal wouldnt issue a refund.