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Kafele K.

  • 1 Review
  • 2 Helpful Votes
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Experience: Business

Member since October 2011

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1 Review by Kafele

7/17/13
Bad company products. First, there are issues with accessing the site. They promise instant account access--NOT! It took over 12 hours to gain access and 8 emails from 7 pm to 8:30 in the morning. Then if they generate a password for you, they give you passwords that you can't tell if it's a number 1 or the letter l or the letter i, a zero or the letter O, so you have to cut & paste the password all the time. If you change the password to something you can remember, they never update it so I was stuck with cutting & pasting. The instructions provided for template upload didn't work. Then 24 hour 7 days per week support is totally not available. You can only communicate with them via email. (No phone support. I found out they are located in Australia--I guess they never heard of Magic-Jack or Skype calling or Google calling) You are totally at their mercy as to how long it takes to get a response-after a certain hour it will be about 8 hour wait. When you communicate with sales, then the same person does tech support--how weird. Then their instructions don't match the capability of word press-that's what the site claims it's is intended for. Then when they do get back to you (who knows when) they give you instructions as if you are a professional web designer... they recommended vague-nebulous remedies like "alter the coin_slider. Php orXML... WHAT IS THAT? No instructions as to what it is, where it's at or how to alter it. And then after hours of finding it, you pull it up and it's complete scripts and code. If I knew how to do these things I'd develop my own template. What would I need them for!? What's even worse, several of the templates I wanted to use did not work! When pages were created, nothing looked anything like the template; the pages were bland and unprofessional looking-worse than my own creations. They were so unappealing I didn't even try to do anything with them-yuck! Then they claim they have thousands of templates. They really have maybe 50 to 100 or so that they have altered a thousand ways. Just a repeat of the same few templates with different color, titles, pictures, under many categories. So that's a scam. I really believe that this company is a true SCAM! Their products don't work, the service is bad and just a waste of your life hours (about 35 hours of my life in a span of 5 days) trying to get their products to work---well, they don't work!

Kafele Has Earned 2 Votes

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