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I have not ordered from This site in over 10 months. They recently changed my card almost 400 dollars and refuse to give me the full amount back. They will only allow me a "refund as a one time courtesy" this site is a scam and doesn't care about the happiness of their customers. They are hard to contact and when you do put in a customer service request it takes over 24 hours for them to get back to you.
Kacie J.'s review of Adore Me earned 11 Very Helpful votes
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I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hi Kacie,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our products and services.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, we kindly ask you to elaborate on your discontent further by email, chat, or call again so that we can be able to make this right.
If there is anything else you would like assistance with, please let us know. We're here to support you.
Best,
Adore Me
help@adoreme.com