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J X.

  • 2 Reviews
  • 2 Helpful Votes
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Experience: Clothing & Fashion

Member since May 2019

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2 Reviews by J

I had been on the hunt for some clothes for the fall/winter season and Na-kd had a great selection. Despite the fact that customs were already paid upfront, I had a feeling I might be charged further fees through DHL (luckily, this was not the case). I received my package today and certain sweaters feel like they might not be comfortable on (some were made of acrylic which is not as soft), but everything was true to size, and pretty accurate to online photos. Delivery was extremely fast and on-time as promised. Customer service was also extremely attentive, and responded within 1-2 hours. Overall, I think I have found my new go-to online store; however, I was informed beforehand that quality on certain items may not be that great which for what I paid, is still worth putting in an order. Definitely recommend checking out!
Nasty Gal can profit at the expense of what I assume to be college students that want trendy clothes but aren't willing to shell out very much for them. I fell for the 60% off sale, and I only read reviews until after I made the purchase. The biggest red flag was that out of the 11 items that I bought, I only kept 5. Customer service was prompt but was virtually useless in helping me with my order. Keep in mind that pretty much everyone has to pay a flat fee of shipping that ensures that your order will come in within a week - try nearly a month, going back and forth with customer service and wondering where my package was since the tracking stopped updating. When I got my package today, some items were laughable... I ordered a delicate white mesh top and what I got was an incredibly unwearable costume-like tulle top that looked like it shipped from the 1800's and it was a completely different top! The cherry on top was the cream blouse that came in a bright yellow colour. I was so disappointed with my items, I didn't even bother trying some of them on. Sizing is way off too, and I'm sure most products are photoshopped or edited to appear like something else when in fact they're cheap, disposable garments. Nasty Gal probably has a high number of returns so they obviously can't afford to pay for shipping costs themselves; honestly, the fact that they haven't gone out of business is beyond me. Also, not even sure where to ship it back to considering the return label and address that they listed aren't the same place - guess you flip a coin and see what happens. Take it from everyone who has left a review that you should look elsewhere for clothes.

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