EBay Motors is overpriced, useless, and seems to attract bottom feeders, jokers and kids masquerading as buyers.
The people who work there are not helpful unless you call by phone and insist on your point of you've had problems.
Those people are not in customer satisfaction, just Ebay's satisfaction enforcing their arcane rules and regs. The site itself is user unfriendly and some directions dont work because the descriptions don't relate to the site. Basically they should fire everybody and start over.