j w.

Ridiculous gaps in customer service.
I've been with this company for 8+ years and never really been satisfied with the service.

• They were taken over by Deluxe For Business about 5 years ago and never even bothered to communicate the change to their customers. Now I'm never even sure how to enter my account- which site to use?

• The links within their customer service emails- the breadcrumbs you follow to actually perform whatever task you're asking about- never work as stated, and they never correct the problem once you've alerted them.

• Their website has gotten prettier over the years but no less a labyrinth of jargon buttons with names and functions that never quite match what CS is describing.

• Customer service is only available online from 9-9EST.
Call center even less. Apparently international clients need not apply.

• They do not respond promptly to emails, and a good 50% of the time they don't even address your problem. They tend not to read inquiries very carefully.

• Icing on the cake: stupid technical issues on their website.
It's as if they never bothered to test any of the features from a customer's point of view.
Perfect Example: Attempting to input new bank card information through their website- the card expiration year can only be input via pulldown menu, and the pulldown menu only goes up to 2019. What about cards that expire after 2019?
Took days to work that out.

Very typical.
Weak communication skills and a buggy website.
And really, what else do you need from a web host?