- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
After using the service for a while, I noticed that they were either taking notes and inputting them into the client account profiles (that the client cannot see) so other psychics can see some continuity of topics and/or they have an internal gossip system so if you block one psychic or don't like one or they don't like you they spread it around and some of them gang up and make it difficult to get a reading (and you have to refund for sometimes). Customer service I have not found that overall is not very trustworthy either. All in all, too many not respecting what they are doing, why they are doing it and the people contacting them for counsel and advisement. Their business is a confidential business and that is why people call and/or chat, etc.
J W.'s review of Keen.com earned a Very Helpful vote
J hasn’t received any thanks yous.
J doesn’t have any fans yet.
J isn’t following anybody yet.
Empty.
Hi JW, thanks for posting this review last year. We realize this is an older review but we'd like to address your concerns. To be clear, advisors on Keen are running their own businesses. Some advisors may choose to take notes on their readings to reference the next time their client reaches out, but not all advisors do this. You can always ask your advisor not to take notes if you would prefer that they don't. Rest assured, taking notes is a standard practice across many disciplines and does not typically indicate anything nefarious. Because advisors are running their own individual businesses, there would not be much incentive for them to share client details with each other. We take the privacy of our users seriously and would not allow the behavior you are describing. For example, our User Agreement prevents users from recording the conversations they have on Keen. We understand your concerns and we hope this explanation will alleviate them. If you have additional privacy concerns, please don't hesitate to reach out to our Trust & Safety team.