Like many other unfortunate consumers, my mother Sue was tricked by this website into an expensive recurring monthly bill. She cancelled, and yet was charged again for the next month. The agent she spoke with this evening was less than helpful when she called as he wanted to go home for the day, and curtly told her to fill out a form (which he never sent) requesting a refund and to submit it to their legal department. As stated in a voice message left tonight, she will be contacting the BBB and Attorney General, and filing a dispute with the bank unless she receives a refund for these charges.