I ordered a pair of glasses that were in stock. Several days later I was contacted to confirm they were in stock?! I was then contact a few days after that to say that they are waiting on my prescription... Not True! I submitted my prescription when I ordered. I then received an email a few days after that and they told me that they are still waiting on my PD... Um, no, they weren't, that was clearly listed on the prescription that I originally submitted and again on the prescription that I resubmitted. Hey SmartBuyGlasses... These emails were clearly stall tactics. Instead of bothering your customer for information you already have, admit you are late and just give the customer a small discount or coupon... Do not waste their time with silly unnecessary requests! Ridiculous. They are clearly NOT going to be getting my glasses to me in the 5-10 days promised and they are clearly trying to make it out like it is my fault when it definitely is not.
Dear Customer,
Thank you for taking the time to review us.
We are sorry to hear that your experience with us hasn't been perfect. We are doing our best to make sure orders are fulfilled on time.
We received the copy of your prescription however, our Optical Laboratory needs to verify important details to secure the accuracy of the lenses. I can see that one of our Service representatives has been in communication with you.
We will immediately get in touch with you and resolve this matter.
Best regards,
Ben
Smarbuyglasses