I am traveling for 3 months and did not receive my luggage at all. After 2 months without prior notice it appeared at the airport where I started out at. I had no luck to communicate with anybody during this time, was forced to purchase everything you need for a 3 months stay and when I finally talked to a person asking for the correct address for drop off while I am still gone, I heared nothing else but: oh sorry to hear that. I paid for insurance on top of it, oh sorry, to hear.