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Justus M.

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Experience: Shopping

Member since September 2020

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1 Review by Justus

It was my first purchase and my last. After the tracking info never updating beyond "Waiting on seller to ship", I tried with no avail to communicate with the seller. The support system is a complete joke and nothing but canned auto-responses followed by canned "Your issue is resolved" emails. My inquiries were never resolved. Furthermore, once your issue is tagged as "resolved" there is nothing more you can about your issue on the website. Not even an option for "My item was never received." Then the seller marked the item as shipped and received. This status change eliminated my ability to make additional inquiries about anything regarding the item. I was prompted to leave the seller a review, but I could only do so if I check the box as item received. Whether or not the website is legit or not remains to be seen, but the sellers have all the cards to take your money, ship nothing and then mark your item as shipped AND received. AVOID THIS WEBSITE LIKE COVID, BECAUSE COVID WILL BE THE EXCUSE MERCARI.COM WILL AUTO-RESPOND WITH WHEN YOU INQUIRE ABOUT ANY PROBLEMS WITH YOUR ORDER.

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