Just J.

I am so sick of the run around with canceling a policy. I was told to call the marketplace then I was told to call the insurance I was with and nobody had a damn clue what was going on! Im sick of feeling like a dog chasing my own tail and getting absolutely nowhere! I shouldnt have to call in and find out what in the world is going on and then reescate an issue! Smh worst experience with health care policies! Customer service reps are mostly kind and willing to help but I feel there needs to be a better protocol put into place for these representatives so they dont feel as stressed and lost as the customer.