TERRIBLE COMPANY. AVOID AT ALL COSTS!!
I tried to use this company to subcontract out some work for a client of mine as I was short on my own time with other clients. Worst decision of my business life.
Nothing was delivered on time. When a first draft was delivered, it was so basic it wasn't even worth sending over to my client and they didn't follow ANY of my initial detailed instructions. A 2nd draft was virtually unchanged, though I provided specific feedback. There was VERY little communication forthcoming from this company throughout this process. At 2 points in this time period, just to get a reply from my contact there, I had to 1. message on the terrible platform they use (DesignUtility) 2. call their number (no answer) 3. text their number 4. email the company 5. message the FB chatbot 6. text Paul Mason (the Operations Manager Design & Animation Services who onboarded me) and then suddenly I finally received a call from my contact updating me saying "oh sorry, nothing's really been done yet, but we're working on it." The project was due the next day and I hadn't received a draft worth sending to the client yet...
In the end, they were 10+ days past the initial due date (of the final draft to the client mind you, and I had yet to receive a decent first draft from this company). I gave in and just begged for them to send me the After Effects file (which I prepaid for) so I could just continue the basic progress they made and bring it up to a decent standard so I could at least send the client a rough first draft. After hearing back another promise of "oh ok, it'll definitely be to you within 24 hours." It wasn't.
Though I hired this company to complete this project, I had to scramble together and create this project myself (never receiving the After Effects template after all) and deliver to the client in 24-36 hours.
This was the WORST process I've ever had in the 17+ years of running a video production company. They didn't deliver anything on time, they didn't deliver anything of value I could've sent to my client (as nothing was followed from my original detailed questionnaire...so why did I fill it out in detail then?)
They moaned and 'apologized' but then wouldn't give me a full refund. 2 months of fighting this company and now I'm supposedly receiving 30% back. SUCH. A. JOKE.