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Justin S.

  • 1 Review
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Experience: Baby & Kids

Member since June 2019

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1 Review by Justin

6/5/19
My wife and I recently placed an order for a 4 piece-bedding suit online for our first child. We were thrilled and excited to start our new nursery with this company's product. We received order confirmation with price and product for what we agreed to purchase. The email stated we are processing your order and it should be shipped in 2-3 days. We had the picture perfect scheme in mind. The next day, New arrivals sent my wife an email that said "something went wrong when you placed your order, and our website only charged you for the crib rail cover, not a 4 piece set." After a string of 2-3 emails, I placed a phone call. I was told that the manager would have to call me back later that day. Despite waiting several hours, I had to call back to follow-up and was told that I would have to wait yet another call back. I finally received a call back but not from the manager, but the same lady I spoke with earlier. She tells me that The Company can't agree to the price they originally sold the pieces for and the best they could offer was 30% off, which was already offered online in the first place. I asked to speak to a manager and the reply was "no". "New arrivals has prided itself onoffering our customers exceptional, top notch customer service." Yeah, I'd have to question that. I wouldn't recommend this company at all. It is very unprofessional of them as a business to ignore the fact that their website with their "glitch" allowed us to order bedding for our new arrival with hopes of completing our nursery at an agreed upon price and then following receiving confirmation decide they can't honor the price that was advertised.

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