Justin S.

I never write reviews, but I felt if even one person reads this and makes a decision then maybe it'd be worth it. The first day I walked in to buy a new phone with them, they had an issue that took 4 hours to resolve. That was a red flag, and I should have just stopped it there. In the months following, attempts to add money to my prepaid account resulted in denying my card, only to take my money anyway (without it going towards my service plan). Their website is barely functional, and only works during the day. Their customer support in the worst I've ever had. I go to a store in person only for them to say "call this number". They don't want to help you at all. My money? Well I only got some of it back, and it took a week of pestering people. Still lost $40. Unlike other providers, when I was porting my phone number, they cut my service immediately and didn't give the phone number to the new provider right away. It took an entire day. That meant an entire day without a phone number or service. They also had an error where every time I sent a text, it took 25 cents from my account. There wasn't enough money in my account to renew the service, so they cut me off in a heartbeat. They make it so hard to get started, but it's so easy to terminate your service. No apologies from them either except after I changed service. If you don't use your phone much and want a cheap plan, I suggest Tracfone. If you want about mid-priced plans, Sprint wasn't bad. If you've got money to spend, I hear Verizon has the best coverage. Whatever you do, just stay away from T-Mobile. I have not had a single good experience with them.