This website does not help its customers. It not even possible to find a help contact form or help email address on the site. One simply uses the info email address (after assuming it's the only way to do it when finished searched to no end) to move forward. They appear extremely untrustworthy. I have tried to close my account multiple times and each time I am told the account is closed, but after waiting a week or two, I login to the account, no problem. It still has all of my information on it and works fine. Customer service will reply and tell me it isn't open, it is closed. They are worthless and likely a scam to collect personal information. Beware.