Justin M.

Never again will I do business with Dell. I received a birthday $20 coupon in the mail which clearly stated it was good for and suggested brands other than Dell (see photo). When attempting to use it, it was denied. Customer service told me it was only good for Dell products despite the "Save $20 on your electronics purchase of $100 or more from top brands like Bose, Amazon, Logitech and Nest". Zero mention in the fine print about being limited to Dell brand only. I fought tooth and nail for Dell to honor it but they just keep giving the run around from one person to another, "Oh we'll put in a request to such and such". Weeks later, nothing. Worst gift ever. This isn't the first time Dell has shown shady practices. I had an XPS laptop which had a recall on the battery since it would expand and damage internals. Well, the battery damaged my motherboard and just shut off one day. They offered to replace the battery only. They claimed the battery could not have caused the damage to the motherboard. Lucky for me, my credit card approved an extended warranty claim. Once Dell returned the laptop, some buttons on the keyboard no longer functioned. They were fine before the laptop crashed on me. Again, I had to fight with Dell for them to fix it. Eventually they did after weeks of arguing but they should have covered the initial repair in the first place. I guess it was just a coincidence that both the motherboard and keyboard had issues at the same time that the battery expanded. I've had enough of Dell's shenanigans. I will not support this company in the future and would highly suggest others follow suit.