i have been a contractor with home stars for 7 years and have slowly watched their service diminish. Not only are contractors charged to be on the system, but also charged to access leads. this double dipping this is no good for hard working service providers.
the second major issue is with their review process, the management of this system is arbitrary and not as strong as they say it is, we have a mid 90% ranking and yet still we get false or extortionist reviews that are not pulled off after extensive work on our part proving the inaccuracy of the review, on the flip side we have reviews that are a 10 for work we did not even complete. We also have clients that honestly review us and the review is never added to the site and tried another review that was from a false customer and it was let on the site. I no longer have faith in their system to accurately represent our customers opinions of our work. Negative reviews from log ago are weighted to heavily and continue to affect out business dealing with new clients
I do not recommend at 600$ a month this is a good investment for starting business and exsisting business have to stay on our all the review equity built is gone.