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We ordered four pairs of shoes all the same size. Three pairs came a month later, the fourth a month after that.
Of the first three, one was too small (marked 21 on the sole) and the other was defectively designed so that a human foot would not fit inside the opening (marked 23 on the sole). I was told by the company that the bottom markings were the sole size, not Popreal's size and that they had sent me the correct size, so if I returned them it was on me. I showed them a picture where the shoes were obviously 1 cm different. They were adamant that they did not make a mistake. Nothing I got was properly labeled for sale in the US, so it isn't like I could show them the tag.
The last pair came and was lower quality than I would have hoped, but the graphic (which I could not make out in the picture) stamped all over the shoe said "FAIRY."
I returned all three pairs together. I wasted a lot of time trying to get them to make my order right. It cost $47.80 for return shipping, per Popreal's instructions. The three pairs of shoes were $95 or so. I asked them to split it with me; they offered me a $5 coupon...
Don't shop here.
Justin H.'s review of Popreal earned 3 Very Helpful votes
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I ordered from Popreal at the beginning of the summer 2020 a mommy and me set for my daughter and...
Hi Justin, we are sorry for the Inconvenience caused to you. Before you return it, our customer service has checked out from your pictures that we sent the correct size to you. (Our kids shoes size is the inner length of the shoes, and the No. On the shoes is not our size) So we are not available to pay for the returning fee for you. For the spelling mistakes, thanks for your feedback, we have informed to our factory to correct it, thanks for your feedback. And we have get your tracking No., while it did not updated after Jan 15th, 2017. Can you pls contact with the post office for the problem? Once we get your returning package, we will refund to you immediately.