Justine P.

Online shopping with Banggood in China is like gambling.
The best motto everyone should keep in mind when gambling is, "only spend as much as you can afford to lose". As sadly at some point you will.

I live in Australia, in my first purchase from Banggood I purchased 2 x "genuine leather" handbags (product number *******).
I was 100% satisfied with the product. My bags are in genuine leather and the details are exactly as advertised. I cannot complain.
My sister, also in Australia, decided to order the same 2 handbags. Sadly, when her bags arrived, both bags were made of vinyl (pvu) with a plastic lining inside.
The bags also came with an extremely pungent, foul smell.
After many emails denying there was any mistake with the product/order, Banggood finally offered a refund if the bags were returned. Of course.
There was no offer to pay for return shipping.
To return the bags the cost of shipping was going to cost much, much, more than the advertised price of the bags.
Hence the bags were never returned, my sister is left out of pocket with 2 smelly, unusable, pvu bags that are not even worth donating to charity, as it would be an insult to the needy.
Very disappointing service when it came to resolving this issue.
My sister says she will never purchase from an overseas shopping site again, as she has also had another similar issue with another website.
As for me, I was lucky, but I will now rethink when looking at any product on the Banggood site.
To you I say this, if you are wanting to purchase something special then go direct to the source of the item. Not through a giant online multi product retailer of 70,000 items.