Thumbnail of user justinb467

Justin B.

Contributor Level

Total Points
83

1 Review by Justin

REI
  • REI

2/15/20

Worst first time experience ever! First time ever purchasing from your company and definitely going to be my last time! I ordered a pair of MENS SHOES in size 9.5, paid for expedited shipping because I'm leaving for a trip and ended up receiving a WOMENS T-SHIRT! You have to be kidding me! I called customer service to get some help and I was informed that the shoes that I ordered is no longer in-stock! So basically your company gladly took my money and sent me something random that I didn't ordered which probably cost a fraction of what I spent just to send me something and waste my money on expedited shipping! I've never been more shockingly disappointed in a company like this. I will never purchase anything from this company and I will NEVER allow friends or family to purchase anything from this company because it's ultimately a waste of time and money!

Justin Has Earned 3 Votes

Justin B.'s review of REI earned 3 Very Helpful votes

Justin hasn’t received any thanks yous.

Justin doesn’t have any fans yet.

Justin isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user joeb3166
Joe B. reviewed REI
3/26/24

The store manager, Candice, is not only terribly unhelpful, she is rude. I lost the key for my...

Thumbnail of user mnhoff
Michael H. reviewed REI
1/12/24

Transactional capabilities are borderline fraudulent. Store pick-up items: delayed 20 min at the...