I truly don't understand these other reviews. I placed 2 orders in the past 3 days from NYC and both times my items shipped the same day, shortly after purchasing, which is unheard of to me. I shop online a lot and Ssense is by far the fastest retailer I've used. My items came the very next day even though the service quoted me 2 business days. The shoe box was ripped and one of the tags was detached, but overall very happy with service from Ssense.