Julio C.

The Poisonous Apple Store Amsterdam

It is with a heavy heart that I have decided to sit and write what happened to me with Apple Store Amsterdam.

As you all know, I have been what you call an "Appleholic" for more than 13around 12 years, forming lines to get your latest products the day the come out, not only for me, but for my loved ones as well. I have been a fan because your customer service has always been way beyond exceptional, not only in Amsterdam, where I reside, but worldwide.

Also, it is widely known that the 2016 Macbook Pro Touch Bar had a defective keyboard and was ordered to be replaced. I guess that when the keyboard was changed something was left disconnected and I had to take to a retailer to get it fixed. We noticed that the screen had a crack similar to my dog's hair. So I decided to take to the computer to the main Apple store in Amsterdam.

I talked to a girl who helped me check in my computer to be fixed and then I asked her to please call her manager because I wanted to make a formal a complaint. In comes Christian, who is the General Manager there, and I noticed he was looking at me inappropriately, and I proceeded to give him in the detail all the situation that was happening with my computer, and told him I was going to take responsibility for it(I had already signed all the documents taking full responsibility before talking to him) and I agreed to paid the repair, which total was near 849 EUR.

I wanted to make sure that the issues the computer had and what I had gone throw with it be known by him so I told him I had a recording of the conversation of what the technician at the retailer told me what he thought was going on.

Christian, upon hearing this started acting defensively and telling me that I am not allowed to record or take pictures at Apple Amsterdam, yet other customers where doing so. He thought I had recorded him… I also informed him that by law, if I wanted too, I could record anything I want to in the whole country without permission. He hastily decided to delete my complaint that the girl who had assisted me previously had graciously typed in previously.

After I left the store I received a call from Christian telling me that he had decided not service my computer. I told him that my lawyer would get in contact with him and hung up. He kept calling me several times almost to the point that I felt assaulted.

My lawyer proceeded to send him a letter to Apple and Christian called my lawyer, and my lawyer had to tell him to calm down because he was too emotional and that in that way would be hard to fix the situation.

After this I contacted Apple Europe on June 2020 and talked to a Jr Manager who understood my situation as very empathetic with me, he gave me a confirmation number for the fixing of my computer and told me that I should be receiving it soon. Well, I did receive an empty box, but with nothing in it. Christian keeps insisting not fixing my computer and has yet to give me my computer back.

Keep in mind this has been happening since the end of October 2019. I have lost many projects and thousands of euros in investments because I have had to share someone else's computer.

It is August 2020 and I still don't have my computer. Christian insisted in acting like a child and completely immature and refuses to fix the computer and because of this principle I need to take Apple to court.

I have decided to make my situation public because of the childish behaviour given by the GM of the Apple Amsterdam store who represents this distinguished brand. Oh, and my amazing lawyer, Gerard Geelkerken, one of the top lawyers in Netherlands, will be taking this court because justice needs to be served and we cannot live in a world we're an immature General Manager decides whether or not discriminating people.

So, if you are in the Amsterdam area, and have issues or want to purchase an Apple product, please abstain yourself from going to the Apple store in Amsterdam.