Julie W.

I ordered a refrigerator on 11/6/19 for $1100 including delivery. I was given a delivery date but no one called to confirm the day before. I called the day of delivery only to find out they don't deliver it to my area anymore. Sears Outlet told me to call Santa Ana Sears about delivery. I called several times and they told me to arrange the delivery personally. It was way too expensive so I called Sears Outlet and cancelled it for a refund. 3-4 weeks later I didn't get a refund. I called Sears Outlet and they apologized about the delay. Asked me to wait. Now 2 months later, I still didn't get the refund. I called Sears Outlet again and they asked me to wait but can't tell me how long. There is no supervisor at the late hour. I asked for a written confirmation of the cancellation and refund this time - not just a verbal - and the rep says I will receive it but not tonight but sometime later. Then when I ask again, he says, soon. When I ask for a date, he says tomorrow. I will give this one more day and then dispute the charge. I asked this male customer service rep with thick Tagalog accent for his name and after much indecipherable mumbling he says he is Hector Williams. Really? I'm beginning to wonder if this is a scam.