Julie W.

I am a long-time member of the unlimited service and have referred countless people to RTR. I used to LOVE the unlimited option until a couple of months ago. I think they ran a new promotion and then became overwhelmed with volume. I recently was sent a dress that I had NEVER SEEN BEFORE and certainly didn't order. When I tried to call, I was on hold for an hour and a half. Finally agreed to get a call back, and it never came. I also think my upcoming Reserve order has disappeared, maybe because of this new random dress that was sent a week earlier than my Reserve was supposed to ship. WTF RTR. Go back to the old days!