julie w.

Half the time it has been fun and good to Host. The other half the time has been a pain with immature, dirty and dishonest moochers. I suggest that you NOT host unverified surfers. One had good reviews, but was unverified and it was a royal pain. Didn't want to explore outside the house. Up all night. All the lights on. Totally Messy. Ill-fit. Make sure the surfer is mature and has a clue how to be a decent guest would be my advice.

I should have come to look for reviews before pushing the button on their "quiz" that came in on my twitter feed. It would have saved me some aggravation. However, I did use my Am/Ex for the transaction and when the company emailed me to say they were giving me a full refund, but did not, I filed a dispute with Am/EX to make sure I would get my full refund. Bottom line: terrible customer service. And I am writing this review to warn others of my experience. Below is a copy of the email I sent to Bright Cellars regarding my "experience" and my dissatisfaction. In response, they promised (but did not deliver) a FULL REFUND and immediate cancellation:

To Bright Cellars-
I am astounded by this terrible service. Your business is a sham. When I was first informed by your company that the wine was about to be shipped I inquired about an alternative date. Your company informed me that the wine was sent and would arrive on a date that I would still be out of town. Terrible customer service! The dates you chose to deliver were hot days. And apparently the only "protection" used is a piece of paper around the bottle! This is absurd and completely un-customary for any other wine club I have belonged to. I should have looked at the reviews first! Two Stars out of five stars: https://www.sitejabber.com/reviews/www.brightcellars.com And not surprisingly, there were references to spoiled wine. Makes sense if proper packaging and handling is absent from your shipment methods.

This review echos the problems of your poor communication regarding delivery dates as well as the near-impossible efforts to CANCEL THE SUBSCRIPTION. Again, UNACCEPTABLE. http://www.tarynstake.com/2015/10/bright-cellars-review.html

Here is a review that points out that bright cellars is the work of novices and does not deliver as promised http://www.eater.com/drinks/2015/12/10/*******/best-wine-club-delivery-online

I expected good customer service and well-notified delivery date/s as is customary with other wine clubs I have belonged to. Your service is substandard. Communication from your company is substandard. Reviews of your business reveals that your product/s can also be rated as substandard.

I am requesting that the returned shipment to you will NOT be resent to me. I am also asking that a full refund to my American Express Card be credited. And I am requesting that whatever subscription to me be CANCELLED IMMEDIATELY. I do not want to do business with you. I consider your service substandard and a mis-represented scam with products that reviewers consider poor quality, and some are referred to as spoilage.

I agree with Jon C completely. And if you go to other review sites that have a lot of comments on them about Our Time (like Disqus) there are LOTS OF COMPLAINTS about how the site will overcharge your card etc... I recommend staying away from them. I recommend that you read the reviews of the site in more depth before giving OT your credit card information.

I got very lucky. I met a few decent men who were local to me and am still in contact with them on and off. I also met a good match for me a year ago last March and we have been seeing each other for the last 16 months and very happy. Our Time is a terrible site -make sure you search for reviews before spending time there. Match.com had a lot more foreign scammers than POF, imo.