Julie T.

Ordered the neck and dec mask in October. On Nov 6, Current Body emailed stating there was a delay in shipping. On Nov 11, I received the product only to find out that it was defective (LED lights would not turn on). Contacted customer service and she emailed return instructions to send package through EZI Returns. Mailed the package on Nov 18. Have tracked the package through USPS. On Nov 28, it was stated that the postal service could not get access to the delivery destination. Contacted Current Body again through live chat, with all of the names, dates, tracking numbers, etc. The only thing that Sofia told me was exactly what I had read about EZI Returns, and therefore was no help whatsoever. Also, she stated that the tracking number that I had given her was not showing in the system through UPS. I had stated MANY TIMES, that I was tracking through USPS, not UPS. She should be aware of the company that Current Body uses to complete returns of their products. I will be calling and or emailing every day from this day forward to rectify this situation... I refuse to lose $330 because of a defective product! I am self employed, so I have TONS of time to deal with this!