I ordered 4 bar stools, and 2 of them were damaged. I put in a request to return them and exchange for 2 more. I have contacted them 5 times in the last 10 days and have yet to hear a single word back from them. This is the worst customer service I've ever dealt with. The return policy is 14 days from initial receipt. How am I supposed to return them if they don't get back to me so I know where to send them back to? I WILL NEVER ORDER FROM HERE AGAIN!