Julie T.

I purchased a Keter Corfu Patio set and it is fab, the only small niggle is that the screw covers are warped on one of the chairs and every time someone sits on the chair they ping off!
I went to the Keter site and have twice (may be even three times now) requested replacement parts. I have also used the site to contact the ironically named 'Customer Service' department about three times and have had no contact and no replacement parts...
As, I have said the product is lovely, sturdy comfortable and a very good looking item, but the fact is that it is not properly finished off due to these two covers!
It is a real shame that the company cannot invest some time and effort in their relationships with existing customers by providing them with a customer service that matches their products!

I was really hoping, that after this company apologised and said they wanted to help following my earlier review here, that I would be able to post an upgraded result, but they have failed spectacularly... after many tickets back and forth and my even considering re-ordering if they could promise a more reliable courier service... they have stopped communicating completely... I would just say, if you order from this company and get what you ordered, you are very lucky (buy some lottery tickets!) If you don't get what you ordered get a claim started through whatever means of payment you used as it will be a long and difficult process...

***BREAKING NEWS*** Despite the team at deals machine assuring me on my complaints ticket that the ceramic knives I ordered were out of stock, I re-ordered them (after my refund from paypal) as it was only a fiver and I did really want these knives... guess what... after about 3 weeks they actually arrived... I am off out to buy some lottery tickets now... will never deal with these people again... they cannot tell the truth to save their lives... Good Luck to all who have any business with them!