I submitted a written document from my doctor stating that I could not travel on my previously scheduled trip to India due to a back injury. I want a refund since I have met your qualifications to cancel my trip and I DID PURCHASE YOUR FLIGHT INSURANCE. The doctor's letter was sent to Marc Jathan on March 14,2018 and Miranda Kishimoto on March 24,2018. I am in the process of filing a complaint with the Federal Trade Commission for investigation and the group that I regularly travel internationally with so that no more people will be deceived by your company. My claim no. Is ******* and I will do whatever it takes to stop your cheating people out of their money.