I wish there were negative stars for reviewing jewelmint! What a scam!
I called them to cancel my "membership". After being on hold for 10 minutes, I was automatically cut off because they were busy with other callers, I called back and was on auto hold again. I finally did get a live person. The customer service I received was good. I was ultimately refunded for two months of charges, which I was very happy about.
I do believe they are being deceptive in charging accounts automatically. I re-looked at their description of how they work. It is worded in a way that doesn't exactly spell out what they do. I feel that if they are afraid to make it crystal clear, then they are knowingly trying to deceive people. If you don't have anything to hide, you don' need clever wording to generate business.
I say, shame on you, jewelmint, shoemint, and all other entities,
Buyer beware!
Hello Julie,
I apologize that you were not aware of our membership at the time of your first purchase. We do have several places on our website that explain our membership and we try to be as transparent as possible. If you ever wanted to read further into our membership it is explained in a paragraph disclaimer directly under the "purchase" button at checkout, on your confirmation email after your first purchase, our promotional emails as well as our FAQs, Terms of Service and How it works page. I am glad to hear that one of our customer care agents was able to assist you, but if you have any additional questions in the future, please feel free to contact us at 888-258-3339, customercare@jewelmint.com or live chat with us. Have a wonderful day!
Sincerely,
BeachMint Support