I order a spider man cake, the decoration was of a standard myself and a four year old could have achieved better, we paid £64.00 for this rubbish. The cake recieved looked nothing like the one on the website, I paid extra for candles which did not arrive. This cake was so bad we could not use it and I had to go out and buy another at a cost of £30.00 not spiderman as couldnt get one at such short notice, sooooo dissapointing.
I have rang this company a total of 7 times and as per other reviews, keep being told i need to speak with Richard, but he is very busy, promises of calls back or I will get an email response if i email my complaint, I have emailed my complaint sent photos etc twice, still heard nothing back for a week now. Disgrace!
As per the sale of goods act this is definitly a misrepresentation of goods sold and very poor quality and service. I will continue to pursue this matter out of principal, I have been to a drop in service for Trading standards and they have given me advice and if I dont receive a refund it is likely they will take my case on.
I will keep the progress updated here.