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Julie m.

Contributor Level

Total Points
160

2 Reviews by Julie

  • CareCredit

7/26/21

You have to love that their motto is we are here for you! My dog had a serious health issue and we had to run her into the emergency clinic. We tried to get a hold of care credit for two days and could Not get a hold of anyone because their system was apparently down. We had to put our charges on our credit card totaling $2500. I called care credit until I could finally get a hold of someone, I spent 30 minutes on the phone the first time and they hung up on me but before I even said anything. The second time I spent over an hour on hold waiting to talk to someone. This time she told me there was nothing they could do about those charges. I had requested that I could transfer that balance over due to the fact that it was their fault that their systems were not running, And she said no. So much for their
Motto, we are here for you! Not seeing it

Service
Value
  • Kaiser Permanente

3/26/19

Went to Zion to fill a prescription, they wouldn't fill one of them because my son is 5 months away from 18 years.
They did however fill it at another pharmacy.
By the time we could get it somewhere else, he was in so much pain.
She rolled her eyes around when I asked her to send it to another pharmacy.
Terrible place to go.
Kaiser took longer than the wisdom teeth extraction.

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