- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I got the seven-day free trial of myFax. The two faxes I sent went through fine.
When I went to cancel my trial it gave me a "General System Error" on the tab where they say you can cancel it. I then emailed them about canceling and got an automated email saying to click on the tab I was telling them didn't work (I sent a screenshot as well).
I then tried the chat feature to cancel. Twice a representative answered the chat and both times they said nothing else after their initial hello and the chat timed out and hung up on me (I saved both transcripts). I then gave up and called myFax directly. I got a very nice customer service representative that says he has put in a cancel order for the day before my free trial renews. We will see. If they charge my credit card after I have a reference cancellation number I'm going to become a nightmare "Karen".
If there is no update to this review after 4-19-21 hen the cancellation went through with no problems. If not I will be back to post an update and downgrade the star ranking to a 1 for the time I've had to spend on this.
Tip for consumers:
Beware when trying to cancel
Products used:
Fax Service
Julie M.'s review of MyFax earned a Very Helpful vote
Julie hasn’t received any thanks yous.
Julie doesn’t have any fans yet.
Julie isn’t following anybody yet.
Empty.
Online and phone customer service is basically non-existent. Unable to cancel billing via phone...
Hello Julie,
Thank you for taking a moment to send us feedback in regard to your MyFax experience. We want to ensure that you are able to cancel your service without incident. Should you encounter any issues, please message the Social Team at socislsupport@myfax.com so that we may address your concerns right away.
Many thanks. Stay safe and healthy,
MyFax Support Team