Julie J.

HORRIBLE EXPERIENCE! MyTurtleStore.com did not put the unit # on the shipping label so my live baby turtle delivery was delayed. When it arrived, it and the ice pack I had to pay EXTRA to package it with were both BOILING HOT. The turtle was dead on arrival, was probably dead overnight from the heat. My son was devastated. We had our doubts about online delivery of a live animal. If MyTurtleStore cannot GUARANTEE OVERNIGHT DELIVERY you should not be providing shipping of live animals. This was the worst experience ever and then to top it off, you're refusing to issue a refund because I didn't take 6 photos of the dead animal before disposing of it! We disposed of it property THEN began the refund request process. I called first, left a message, with no return call and then had to jump through hoops to request a refund, only to be denied. This whole experience, from beginning to end, was awful.