Julie H.

I made an order on November 26,2018 for 8 dvds totaling $47.74. You have had my money for 181 days and ignored 14 requests for information on my order. The website has said my order is "awaiting shipping" since I placed the order. This is the worst customer service I have ever encountered. There is no excuse for taking money and ignoring customers. To add insult to injury, I receive multiple emails weekly advertising sales from the owner. If he has the time to send out advertising for new products, he should have the time to answer one of my 14 requests for information on my paid order. Those who claim the owner is a retired man operating this site as a hobby should also understand the hobby changed to a business when he accepted our money for these products. I want my order to either be delivered or my money refunded, however, I have never received any reply from my repeated inquiries. Ignoring a customer is not a healthy way of operating a business.