Julie H.

I ordered Office 2013 online from them, provided my debit card number, and was told my order was being processed. Then I received an email saying I could not download it right away because my order was being "reviewed." They said if I really needed it right away to let them know and they would "help." This, after the bank had already paid them! After about three hours I began to worry and wrote to let them know I did want it right away, and to as what they meant by "reviewing" my order. This was all yesterday. Tonight I received a message with the subject "Your order has been rejected." It went on to explain that they have very strict "fraud" standards and I did not pass them. Then another email about how they have processed my refund but it may take a couple of days for the bank to process it. I am speechless. They did not mention anything about a "review" before accepting my money. Wish I had read these other reviews before trying to do business with them. Why are they still in business? This is apparently a Canadian company, and I always thought Canadians were supposed to be 'nice." If I don't get my money back in a couple of days or sooner I will not be nice. I have been both inconvenienced and insulted.