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I HAVE ORDERED TWICE FROM THIS COMPANY... RECEIVED THE ITEMS IN A QUCK MANNER AND HAVE ENJOYED THE ITEMS... BUT... BOTH TIMES I HAVE HAD FRAUDULENT CHARGES ON MY CREDIT CARD AND HAVE HAD TO CLOSE CARD ACCOUNT AND GET A NEW CARD... AND I'M NOT TALKING ABOUT SMALL CHARGES EITHER... IN THE THOUSANDS... I'M ON THE EAST COAST AND THESE CHARGES WERE MADE IN CALIFORNIA... I HAVE A USAA CREDIT CARD AND THANK GOODNESS THEY HAVE CAUGHT THE ACTIVITY BEFORE I DID! JUST BE CAREFUL IS ALL I CAN SAY! DON'T THINK I'LL EVER ORDER AGAIN AND I HATE THAT BECAUSE I REALLY DID LIKE THE ITEMS...
Julie H.'s review of UrbanOG earned a Very Helpful vote
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Hi Julie,
Thank you taking the time to bring this crime to our attention! We are sincerely sorry you were a victim of this fraudulent crime. UrbanOG.com experienced unauthorized access to payment card data. We take this crime seriously. It was a crime against UrbanOG.com, our team members and most importantly you - our valued guest.
We understand that a situation like this creates stress and anxiety about the safety of your payment card data at UrbanOG.com. Our brand has been built on trust with our guests, and we want to assure you that the cause of this issue has been addressed and you can shop with confidence at UrbanOG.com. We deeply regret the inconvenience this may cause. For extra assurance, we will offer free credit monitoring services for everyone impacted.
Please feel free to give us a call to further discuss.
XO, UOG