Julie G.

I almost never write reviews for products, but this one is a necessary warning. I have been a customer of Gilt for years and noticed a marked decline in quality over the last year. Every item I received had arrived other than advertised. The last straw was a designer bag I had purchased online for nearly $2,000. Though advertised and priced as new, the item arrived in a dirty dust bag without its original packaging or tags. It also showed wear and tear on the back. When I contacted customer service, they refused to take responsibility. I purchased what I assumed was a brand new designer bag and in return received suspect merchandise. This company has become dishonest and unethical. Do not waste your money or energy here!