It took 1 1/2 months to get payment from the Founders insurance company of the guy who hit us. This wasn't even big damage. The Founders agent, Fabio Jacob, kept stalling, never returning calls, making ridiculous excuses, and trying to make us go to a repair garage in a really bad part of town! He told outright lies to us and our agents repeatedly. Our agent and the agent from the main insurance company both had to keep getting on him and still it took so long to pry the payment out of this company. My agent said at the start that we'd probably have problems with Founders Insurance. How right they were! Steer away from this insurance agent. If your experience is anything remotely like ours, it leads to ongoing frustration and a lot of time wasted and phone bills run up to get anything accomplished. We have never had an experience like this! At one point, I suggested the agent pay my claim and charge his customer more for his insurance to make it up if he didn't want town up to his responsibility.