After I had placed my order for 2 pair of classic chestnut uggs I came across this site and read the reviews. I paniced and thought I should, nt have ordered these. However my items arrived today (15 days after placing the order) and I am really happy with my purchases so please don't be put off by bad comments. I also have bought a pair of uggs from an approved website here in the uk and they too arrived today. I can honestly say that there is absolutely no difference to these ones and the ones a bought from uggsaustralia-uk.com. I will definately use this site gain and will recommend it to others :)