Ordered a dozen strawberries for a friend who was accepted to law school, picked the delivery date in advance, paid the $17 shipping for that date.
Was notified on that date the there was an error and it had not shipped. It arrived two days late, a little melted, but (I'm told) still very tasty.
I was emailed that they were refunding the delivery charge in full. When I looked a week later I was missing the refund, so I reached out.
They could not have been more sorry and helpful. I had chosen them since I was able to get a groupon that covered most of the cost (except the shipping). They were so upset that the refund did not go through that they also issued me a new group on voucher for $30, plus the refund.
They will get your order right, or they will go above and beyond to correct it.
The original price is a bit high, but the quality behind it, totally worth it.
10/10 would recommend and reorder