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1 Review by Juli


I have been a dedicated Verizon customer for over 17 years, I have 5 business cell phones with them (Verizon Wireless) and two office landlines since 1997, I changed to Fios and did a bundle service for internet, cable, phone (still have wireless account) I have been a bullishly loyal customer, telling all those solicitors that want my business and will charge less " no, I love Verizon and I will not change". I have paid Verizon tens of thousands of dollars - keep in mind when I started with Verizon, long distance calls were itemized and charged. I am moving to Florida and Verizon does not service where I am going, this is not my fault. I called to cancel services and low and behold, if you read page 4 of your bill, which no one does, it informs you you are automatically reenrolled under contract for 2 years, They do not tell you this on the phone and they assume you know this, nor do they inform you Verizon is regional and does not provide services through out the USA. I was very clear when I ordered voice over IP asking if I can use this anywhere in the USA and was told I could. I am now told by Derrek, the supervisor out of the Pittsburg office, tough luck. I have to pay until 12/2022, yes you got that right 12/22 not 12/21, my contract "renewed 12/2020!. So Verizon loves their customers until they have to move on, not by choice, then they give you the bird with the attitude " you mean nothing to us now, former loyal customer" all for another $1800. 00, seriously? This is how you treat a long term client? Not a 2 year customer but a client since 1997? 24 years of faithfulness? SHAME ON YOU VERIZON! How much have I paid you over the years? 50K? 60K?


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