When I placed my order I on October 25, I was told on line that it would be delivered by October 29. Well it wasn't and the night before Halloween we began to panick. I called the "so called" customer service number and was on hold for an hour, and then received an automated message that " I should try to call back later". Customer service also sent an automated message suggesting an online chat, which was non- existent. There was also a link for email help, which led to a postal address! I have never seen such an unprofessional company that puts so much effort into giving off the appearance of looking legitimate. They are so far from honest and legitimate. I will never make the mistake of ordering online from them again. Spread the word please!