I signed up for a free trial and never used it but once. I thought I cancelled, but somehow they charged me. Then I forgot my password, but my email address wasnt registered? So I had a hard time cancelling. I reached out to customer service, which took a long time for them to respond, and they were if no help. They didnt refund my money and they didnt add love my login delete. After the second charge they helped me and wouldnt refund my money. Eventhough I watched one video at the beginning and never used it again. Pathetic. I cant stand companies with bad business ethic and slow communication time.