Julianne G.

In business 20 years & this is your customer service best? - I tried to do business with Retrotoys.com, they also go buy the name US Purchases. They definitely had the best price on the item I needed. I placed my order on a Friday, two weeks before the items were needed. By Tuesday the status of my order had not changed. I began to get concerned as the only way to contact them was via email and their business address was listed as a PO Box. I learned from another order placed, these are two red flags and very suspect online business practices. I requested the status of my order within an hour and asked for a phone number to contact them. That set off a chain of offensive emails riddled with swear words and personal attacks such as don't you have a wife to beat, perhaps because I live in the state of Kentucky. While I tried to explain my reasons for setting a time limit on the response, their responses continued to get more and more insane. I urge you not to be tempted to do business with such unstable people on principle alone. Clearly they do not know the meaning of customer service. I am not sure how someone like that could stay in business for 20 years as they claim to have. Do not be wooed by the cheap prices. Something is obviously not right here. Order at your own risk and if you do, at least choose the Paypal option to better protect yourself. Maybe I caught them on a bad day but if not, consider yourself warned.