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FRAUDULENT! As I see from many reviews before, Booking.com is a site to be avoided! I wish I had read the reviews prior to using. I booked a hotel room in Paris at the Hotel Maxim for myself and my daughter. I canceled the next day, a full 2 weeks prior to my arrival date. When I booked the screen said "FREE CANCELATION" What a JOKE! They billed me for the first night and now say I didn't click the right button for free cancelation. I was just using it in case I couldn't find another hotel in the Latin Quarter, the free cancelation was the REASON I booked with them in the first place. AVOID AT ALL COSTS!
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Empty.
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
Hi Julianna,
I'm sorry to hear you feel this way. The period until when you can cancel for free is detailed on the website and all deadlines are also mentioned on your confirmation. Please provide me with your booking number if you'd like me to look into it.
Regards, Mac