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Julian M.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Art & Design, Business

Member since October 2018

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1 Review by Julian

I did the free trial and found the software to be just what I needed to create a collage of photo at very high resolution print quality. The cloud based approach worked well for me with good web connectivity which I have. I am not a professional so decided not to take on the subscription, however I found it a bit tricky to unsubscribe from the website (not possible via the app). Unfortunately whilst working this out I was charged for a month subscription. Trying to recover this situation was concerning as the website does not seem to offer a button to cancel (just goes back to options to have a monthly or annual subscription) and the latency in their servers makes you wait to process a complaint...seemingly to the point they are trying to avoid complaints (which I later found not to be the case). I was wondering if I had been scammed and was very concerned about the posts in this website. Subsequently I sent a responding email to my billing, requesting a refund and account closure and also I managed to get a complaint through online. Either way, within 30mins I had 3 emails back. One issuing a refund, Two cancelling my account and Three from customer service following up my case. On that basis I am pretty confident I will get my refund back and will not be charged further (I will update if not the case). I would certainly give Canva a chance based on my experience. It has made me think twice about giving my credit card details over online though and next time would use PayPal if that was an option. Also I suggest that Canva look at this website and try to respond to some of the complaints which are quite serious accusations about their company.

Julian Has Earned 3 Votes

Julian M.'s review of Canva earned 3 Very Helpful votes

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